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Can not sync credentials for Thread integration #3068

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arafangion opened this issue Sep 29, 2024 · 2 comments
Open

Can not sync credentials for Thread integration #3068

arafangion opened this issue Sep 29, 2024 · 2 comments

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@arafangion
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iOS device model, version and app version

iOS Version: 18.1
Model Name: iPhone 14 Pro
Model Number: MQ1F3ZP/A
Home Assistant version: 2024.9.3 (2024.894)

Home Assistant Core Version
2024.9.3

Describe the bug
Unable to sync Thread Credentials and can't add Matter/Thread devices.

To Reproduce
Attempt to sync thread credentials to phone by clicking on:
"SEND CREDENTIALS TO PHONE"

Expected behavior
Thread Credentials should be sync'ed and new Matter/Thread devices can be added.

Screenshots
image

Additional context
The issue occurred after upgrading Home Assistant from the previous version and the OpenThread integration from the previous version.

This was discussed with more details added on the Discord: https://discord.com/channels/330944238910963714/1289807868836450334

In addition, this was eventually successful in Android, though to sync I had to go to a different location in the app.

@bgoncal
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bgoncal commented Sep 29, 2024

Please export your companion app logs and submit here https://docs.google.com/forms/d/e/1FAIpQLSeAaoHgZvWbR-xj7RtRureX1uq0OH0BfBe1ZIEkH_juhkMpjQ/viewform

@arafangion
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I have sent those logs quite late last night, please let me know if you need any more diagnostics on Discord. :)

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