[Android] [Crash] [v2.6.16] Unable to get provider com.klarna.mobile.KlarnaShareFileProvider: java.lang.ClassNotFoundException

[ShimaZN]

Hello,

After updating the Klarna SDK from version 2.6.14 to 2.6.16, we've encountered a new crash issue on Android 10 devices in our app.

Stack Trace:

Could you pleas help me with this issue?
Thanks

[MasoudFallahpourbaee]

Hi @ShimaZN. Thanks for reporting the issue. We will investigate and get back to you.

[MasoudFallahpourbaee]

Hi @ShimaZN,
Unfortunately after several tries we were not able to reproduce this issue on our end. Here are a few questions that will help us to investigate this issue further:

• Does it only happen on Android 10?
• Does it only happen on a device with a specific brand (like Samsung for example)?

In the meantime, here are a few things to try to see if it resolves the issue:

• MultiDex: If you have MultiDex enabled, please make sure that you have set it up correctly.
• Instant run: this feature in Android studio may sometimes cause ClassNotFoundException. Try to manually clean, rebuild and then run your app.

[ShimaZN]

Hi @MasoudFallahpourbaee
Thank you for your response.

We've noticed errors in our Firebase dashboard for our APK in production, specifically on Android 10 devices, with a higher occurrence on Samsung and Huawei models. I've provided additional details for your reference.
Regarding MultiDex, our minSdk version is 26, so it's automatically enabled by default, and we haven't made any specific setup for it.

If you require any additional information, please feel free to ask.

[MasoudFallahpourbaee]

I see. Thanks for the information. Unfortunately as we cannot reproduce it on our side it's difficult to determine the root cause of the issue. We will keep an eye on this issue.