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Cannot check memonic or send funds. #44

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dannylime opened this issue Jan 20, 2024 · 6 comments
Open

Cannot check memonic or send funds. #44

dannylime opened this issue Jan 20, 2024 · 6 comments

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@dannylime
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Yday I've added another account to my ton wallet with same password like others. Then I've transferred funds to it. But problem is I cannot send the funds from this account or check memonic. It's saying wrong password but password is 100% good.

When im trying to send funds to another acc following error occurs:
Zrzut ekranu 2024-01-20 o 08 49 06

For test allso ive checked with wrong password and its saying then:
Zrzut ekranu 2024-01-20 o 08 50 01

Is any way to fix this issue?

@mytonwalletorg
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mytonwalletorg commented Jan 20, 2024

Hi @dannylime So when you enter the correct password, do you see "Transfer was unsuccessful. Try again later" or "Wrong password, please try again"? It's not clear from your screenshots above.

@dannylime
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@mytonwalletorg After entering the correct password, I receive the message 'Transfer was unsuccessful. Try again later.'

I am confident that the password is correct, as attempting a different one for testing purposes results in a 'wrong password' message, confirming my certainty.

I am unable to send any transactions or check my mnemonic.

@dannylime
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I've just checked on TonViewer, and the account created by the wallet has the following status

Zrzut ekranu 2024-01-20 o 19 24 34

@mytonwalletorg
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mytonwalletorg commented Jan 20, 2024

What happens when you check your mnemonic? Can your record a screencast please?

@dannylime
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When I try to check the mnemonic, I receive the following error message indicating a wrong password. (I am 100% sure that the password is correct).
Zrzut ekranu 2024-01-20 o 19 36 42

@dannylime
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dannylime commented Jan 20, 2024

@mytonwalletorg If this is causing confusion, when I attempt to use the password for any transaction, it shows 'Transfer was unsuccessful. Try again later.' When trying to check the mnemonic, it displays the aforementioned 'wrong password' error. Please try again.

And account status on TonViewer is:
Zrzut ekranu 2024-01-20 o 19 24 34

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