Programmable, prioritized communication methods when sending/planning checkins #218
Labels
Back-end issues
Back end issues
Design: Usability + Inclusion
Ready for design usability/inclusive design
Design: User Research
Ready for user research
Design: UX
Ready for design UX
Feature: Check-In
An issue that is related to TenFour's check-in experience
Feature: People
An issue that is related to TenFour's people experience
Feature request
A feature that has been requested by the community or by users
Front-end
Issues that need Front-end code/edits
Open Design issue
An issue identified for an Open Design event
P2 - Normal
Tech debt
Issues that have been a result of technical debt
Is your feature request related to a problem? Please describe.
I'm always frustrated when...I cannot plan and customize the way that certain communications are sent out in TenFour and it just blasts my people with multiple methods of responding to a check-in
Describe the solution you'd like
As a user constructing a check-in to my people, I want to be able to select multiple different communication methods and prioritize or pick which method sends first, then what method sends second after an allotted time frame. The admin user could set this globally for all authors e.g. & app message (push) then SMS, the email, Slack, then call etc. with timers on each method if a reply isn’t received then TenFour follows the flow until it receives a reply. The user could also configure multiple attempts of one messaging method e.g. In-app 1, email 1, in app 2, SMS 1, email 2, SMS 2 etc.
This could also include using feature #217 as a fall back/programmable option.
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